Progressive Relocation

We used Progressive for our move in July 2019. The represenative was very nice on the phone and we agreed on a price. The movers that showed up were not what we expected. 2 did not even speak english. They were a week late delivering our furniture. We had to keep calling to get them to deliver. When they arrived we were told they needed more money to get our furniture off the truck. Alot of things badly damaged and many items missing. I took pictures and sent them to the company and they would not reply are return calls. We were out $10,000 in repairs and missing items. We have now gotten a lawyer. He says he is not having any luck recovering are money. Looks like court is next.

Move size: 3 Bedroom Home Service cost: $12000

AWFUL experience.  DO NOT USE!!  They cancelled my move not once but twice and now almost three months later I am still fighting with them to get my deposit refunded. They are unprofessional, rude, and possibly pure crooks.  I question if they even do moves or if they just schedule them and try to keep the deposits.  They hardly answer their phone, I had to call 7 times today, of which I spoke to a live person twice, once of which I was disconnected and the second, I treated to rudely by the manager Kevin.   .

Service cost: $1700

I had a lodging citing worries about using movers but I must say progressive relocation especially Chris put me at ease and me me comfortable using these guys and I'm glad I did because to work and professionalism was top rate the price was well within my budget and actually I don't think I could even done this move for less if I did it myself totally worth the money saved me a lot of headaches and backaches and amazing how well these guys are able to pack your things no damages great work thank you so much.

Move size: 3 Bedroom Home Service cost: $3058

Let me just start out by saying that even one star is being too generous. We have used three other movers prior to this move, one across country and two within state, so we have experience with moving companies and I know what level of service to expect. This experience was terrible. I am writing a formal complaint with the US Department of Transportation Federal Motor Carrier Safety Administration, as Progressive met many of the conditions that are red flagged by this department that warns against and investigates moving fraud. I will bullet point here why you should avoid this company (this is the short hand version, believe it or not), but urge you to file complaints if you're concerned about the ethics behind this company as well.  -The pick up date was pushed back (by Progressive) by one day. The driver, who was supposed to be there between 8am and 11am the next morning, did not arrive until 8:15pm that night. I found out at 11:30 by calling the dispatcher that their truck had broken down. Progressive had no idea what was going on with the truck on the ground and was useless. Throughout the day the driver kept saying "It'll be a few more hours" but we only received updates when we called. At one point he asked if we had a back up plan.  -When the driver showed up, he was rude, unprofessional and unapologetic. He also estimated we had 400 cubic fee. Then 500. Then 600. We had everything laid out at the very beginning so everything was in plain sight and accounted for, but the driver kept changing the amount. I pointed this out to him and he ultimately decided on 525c/f but I don't believe his estimate. When I pushed back he said don't bother complaining because Progressive doesn't care about customer service and would sooner cancel my order. I feel this was a scare tactic so I wouldn't call about him.  -We were also charged for both stairs AND a long carry. We knew the stairs would be extra so that was fine. However, our apartment was directly at the top of the stairs and their truck was directly at the bottom. By charging for stairs and a long carry, he essentially charged twice for the same amount of distance and work.  -The men loading the truck left our belongings outside on the wet ground for a long time. At one point, they were all sitting around laughing and talking for about 10 minutes. I asked them what they were waiting for and they said "For the guy in the truck to tell us where to put things," but I could hear their conversation and it was not at all related to the move or our belongings, again, sitting on the wet ground. Then the driver comes up and says "Aren't they crazy?" (As if this is a fun time for all) And then adds, "All it takes to make this crew happy is a 12 pack of beer and a hooker." And I'm supposed to trust that our things arrive safely 1,000 miles away.   -They finally left at 10:15pm after being loud, disruptive (this is on a week night, mind you, in a quiet apartment complex and they were yelling about things not related to the move), and tracking mud all through our apartment, with an estimate that was 2x the original agreement.  -I tried to call a supervisor the next morning. I was told she was on another call and would call me back. She did not do so. I called back the next day and she noted my complaints and told me she would personally call us when our belongings were loaded on the truck. She never did.  -Our belongings did not arrive for 3 weeks. The original agreement said arrival was between 7 and 17 business days. However, the contract the driver brought with him said it could be up to 21 business days. This is misleading and wrong. They arrived on the 17th business day after we sat in empty apartment for 3 weeks.  -The driver called the day before and said he would be at our apartment at 9am on his arrival date. Great. That morning, Progressive called and said our belongings were JUST loaded and it would be another 2 to 4 days. Well, which is it?? The driver also gave me the incorrect remaining balance. I called Progressive to confirm the balanace. They put me on hold for 15 minutes and then came back and said "I'm sorry - I don't have the driver's number, do you have it?" I'm sorry, what? I have to give the company who HIRED this driver his phone number?? This tells me they have no control or knowledge of their trucks or the drivers.   -When the driver arrived (which, I will say he was actually on time on the day he said he would be there) he said it would be an extra charge for a shuttle. Fine, we knew that. However, he immediately said "It will be $550 because I have to rent a UHaul and then wait for the guys to get it and bring it back." He gave me this number at the beginning before anyone went to get a truck or how long he knew it would be. The two movers he had with him came back with their own personal truck and trailer, not a UHaul, so I wnt to know, where did this $550 come from? How did he determine this number?  I feel like he just made it up so when I asked for a written description of the extra charges he became irritated, aggressive, said "Oh what now?" and wrote down "Extra services" on the receipt. Then I pressed further and said okay, exactly how did you come to that number. He said "$200 for stairs and $350 for the trailer." I showed him the previous driver charged $150 for the same amount of stairs so he said "Fine, $400 for the trailer and $150 for the stairs." Excuse me? How do you just change the amount you charge to suit the $550 you got from me? Clearly there is no written set of guidelines for extra charges. I had no choice but to give him another $550 if I wanted my belongings! The driver also called me naive when I asked him about any additional charges so I question his ethics and honesty.   -I asked the two movers to put the metal bed frames back together and the driver said "We have some place to be." and became very aggressive with me for asking, even though this was part of the services they are supposed to provide.  -To top it all off, our items sustained damaged and some of our things were broken. Of our 40 boxes, 22 of them were damaged and 4 or 5 boxes were completely ripped open (picture 1) The ones that were damaged weren't just dinged up a bit. I mean they were severely dented and misshapen. One box had things falling out as the movers brought it up the stairs and I can tell you that we we did not pack it like that! The box was clearly damaged in the middle - meaning they stacked heavy things on top of it and forced the box open. -I also packed some of my belongings in a paper ream box and taped it across in four directions. Tape was ripped off three sides and things were shuffled around. I believe, based on what the box was labeled, someone went through my belongings. -Also, a lamp that the movers wrapped themselves was broken (see picture 2) as were several items in the boxes the movers damaged. I can only hope the claims process isn't as much of a nightmare as the move was itself. I watched as the movers moved things from the truck to the trailer - they ignored things that said "Fragile" or "this way up" and tossed boxes to each other in front of me so I can only imagine how they handled my belongings when I wasn't watching them.  I wholeheartedly regret using this company and would caution against it. .

Service cost: $3000

DO NOT USE THIS COMPANY!  It is a leasing company, which means it contracts through movers in your area. Because of the convoluted paper trail, you have little to no recourse when things go badly.Here's what happened:I booked a move through Progressive Relocation and the movers failed to show up within the specific window of dates.On August 16, 2013, I booked a move (Job R661589) from Santa Fe, NM to Holden, MA through an agent named Paul of Progressive Relocation. I was told that the movers would arrive between August 28-August 30th. According to the contract that I was sent, this window was guaranteed and a refund would be given if the movers did not arrive within these dates. I paid a deposit of $750.00. On August 30, 2013, I became concerned because I had not heard from the movers. At noon, I called Progressive and spoke to a customer service rep. She told me she would call me back. After 90 minutes, I had not heard anything so I called again; this time, a different representative spoke with me and said she would speak to the driver. She called me back within 45 minutes and told me that the driver said he was told Monday. I told her this was unacceptable because I was told that the movers would be here. The representative said that I could either find someone else (the Friday of Labor Day weekend, mind you) or hire someone to be there to meet the movers on Monday. I called other companies but they were booked at least three weeks ahead.I had to cancel my job interview and stay the weekend. The movers did not show up until the afternoon because their truck broke down. I ended up paying my neighbor to stay and meet the movers who arrived the afternoon of Sept 2, three days after the guaranteed window.I tried calling Progressive several times in the following week to resolve the matter. Each time, I spoke to a customer service representative who was not receptive to my concerns but promised to look into it and call me back. They never called me back. Finally, on Thursday September 4 , the representative said that she had spoken to a manager who claims it was the moving company's problem. Of course, the moving company blamed Progressive and it becomes a fun finger pointing game!Bottom line, is that I deserved and did not get a refund of my deposit. The window of dates is guaranteed in the contract. Either the correct date was not communicated by Progressive Relocation to the moving company or they did not procure the services of a reputable company. In either case, they did not fulfill the obligations of their contract.
On top of that, the company that they contracted with lost two of my boxes and damaged the top of my wardrobe. I believe the two boxes were lost not stoled because they had odds and ends, nothing worth stealing.

Service cost: $1700

Of course the 5 star rating is what most intrigued me about this company even though they were higher than my other quotes. This company claims not to be a broker, but I'm not so sure about that because of the way they handled my moving situation.
I contacted Progressive Reloaction about a month prior to my moving date (today: 5/28/2013).  I had been communicating with Jason at first, but after I booked and sent in my credit card/bank information I could never speak to him again, I got a host of different people calling me.  That should have been my first warning.
The Main ISSUE--- Around 5pm cst on Friday 5/24/13 (Memorial Day Weekend) 4 days before my move, I recieved a call from a random Progreesive Relocation worker stating that they would not be able to move me. She stated that one of their trucks broke down and they would not be able to get abother truck to my location for 2 weeks.  She told me I should try to look for a company in Las Vegas. She then stated that they did not charge my bank account.  Finally, she stated they usally don't do business like this.
Really?? This is totally unacceptable. To not even offer to help me find new movers or at least give me some names of reliable movers I could use on such short notice.  I was forced to find movers on a HOLIDAY weekend.  Forced to pay outrageous prices because it was last minute! I could not even enjoy my holiday because of this headache.
I believe progressive did not want to move me because they could not broker off my move and still make a profit.  Telling me to use a company out of Vegas further provides me with reason that they did not want to move me because they would not have made any money from my move so they could not broker it off.  I do not believe this company uses their own trucks or movers.  The 5 star rating certainly FOOLED ME! 
I would not recommend as I do not think they are professional, honest or have good customer service skills. Don't let them FOOL YOU! Or ruin your Holidays!

Service cost: $2067

Don't even consider using! They were all talk, but on the scheduled day, never showed up. Promised they would be there next day but again, never showed up. I left a message for Chris and sent an email and no response. They are scammers, liers and incompetent. My 85 year old mother went through horrible stress because of them, and had to leave her home, leaving her things there, because she and my brother had plane tickets to fly up north where she was moving. She is sick and unable to live in her own anymore. She did not need the stress that this caused her.

Move size: 2 Bedroom Home Service cost: $2500

These clowns moved us from the SE to New England. Our stuff went into storage, which we need to extend because of a delay in getting into our house. We cal;led to schedule the delivery and had to leave a message. Nobody answered, which is like that most of the time.

We then get a message saying " the truck is loaded, we'll be there in a couple of days!" A whole week earlier than we can move in. Absolutely not a care in the world to them. The trucks loaded, it's coming. Or they can dump it back in the warehouse and we can go to court to get it released.
So now it's coming a week early. Getting put into someone's garage. No set up, no unpacking no bed assembly and no reduced price. Also either cash or postal check (same as cash) or they won't unload. Now I have to pay somebody else to load it and move it and unload it.

Any conversation with them turns into a circle jerk. Dave can make up lies faster than anybody I've dealt with. Before the conversation is over, he contradicts his original lies with new ones. Almost comical. He claims to have a recording of all phone calls and has clear evidence that we requested the wrong date. But he can't let you hear it for any one of several ridiculous reasons.

Worst decision ever, choosing Progressive Relocation. Run, don;t walk, to somebody, anybody else.

Move size: 3 Bedroom Home Service cost: $5400

I have nothing but NEGATIVE TERRIBLE comments for this company. DO NOT THINK ABOUT USING THEM. If I did not live in NY, I would sue them. They provided numerous assurances that they would be at my mom's home on a date and time certain, after I explained that I was flying into town to help my 86 yr old ill mom move. They never showed. When I called and spoke to a rep, he assured me they would appear that next morning between 7am-9am (I HAVE THE CONFIRMING TEXT!), and they finally called at 11;15am and the driver said they could be there in half hour to 45 mins. I had already explained mutiple times that I was taking my sick mom on a flight that day, and they were too late.

They consistently put me on hold forever, and always shuffled me around from "customer care" to a Service Rep, to a different location, etc.. what a nightmare..

As I said, I have the confirming text from the rep who assured me that the company would appear, and be timely, on the move date, AFTER they screwed up and failed to appear on the agreed upon, contracted date. This was all arranged in advance because of my mom's illness, and the fact that I had to fly in from out of state to handle it.. they screwed us.

BTW, they still have $400 of our money.

Stay Away!!

Move size: 2 Bedroom Home Service cost: $2500

I am a marine and hope to save other military families from trouble. To all my military families spread the word about this company. Want proof I’m not a competitor call me 208.755.7596. My lawyer has been contacted as has the NCCDB/FLCSA

Never Again
I will never use this company again. Not only did I spend the time to itemize everything so that my quote would be as close to accurate as possible which meant I was on the phone for almost 2 hours. I also went over the list again however after they came and picked up our belongings not only did I know we wouldn’t have enough room which I mentioned from the start. The movers said oh there’s room don’t worry, but once loaded and by the time done it was 10pm, they let me know it was going to be double my quote. Now earlier they said as the space fills and we pass my spot my price would go up so I also left most of the bigger furniture in hopes my cost wouldn’t be so high which it ended up doubled and that was with leaving all the items I had listed from day one. After trying to get ahold of my contact who said I could reach even on the weekends with the number that same night they loaded due to the cost going up so much but with no luck, when I finally do get someone it was a couple weeks later and now they said I never gave a list and gave them cubic feet instead ?? Which is completely false considering the movers were naming off the furniture before they started, what the heck and then all the emails I’d saved I could no longer open to prove it. I spoke to their general manager and explained the situation, he said basically it’s my word against his so oh well.
Now we were supposed to get our belongings on April 15th or if delays a day or so later to which I have the emails where I told the driver when he asked what date I needed them to be there. We have been renting up until that time which means we now are going to be in a empty house without our belongings because we are now being told they don’t know when they will arrive or can deliver but they would give me 24 hr notice. Seriously this was scheduled a month ago and I’ve been emailing constantly about the delivery to make sure all good and they wait until the day before to say not sure when we will be there ??. I’ve called their office all day and left messages with no response as well as emailing the office. Never again and if you are looking go somewhere else. DO NOT USE THEM!!
Origin : Georgia
Destination : Idaho
Quoted Price : $4,000.00
Actual Price : $8,000.00
A good company would work with me to reconcile this and I would write an amendment but they are opting to not communicate instead.

Move size: 3 Bedroom Home Service cost: $8000